Frequently Asked Questions
Everything you need to know about your ORTC Clothing Co experience.
What is the standard shipping timeframe?
We strive to process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can choose between a full refund to your original payment method or a store credit for exchanges.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' in the product description.
Do you offer international shipping?
Yes, ORTC Clothing Co ships worldwide. International shipping rates and delivery times vary by destination and will be calculated automatically during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services such as Afterpay and Klarna for your convenience.
How should I care for my ORTC garments?
To ensure the longevity of our premium fabrics, we recommend a cold gentle machine wash with similar colors and hanging to dry in the shade. Avoid tumble drying and bleaching.